HOW TO MAKE A RETURN
To make a return please follow these directions.

1.) Always contact the Gallery directly first before making a return !
Email us now ( artists (at) custommadeart.com ) or Call # 1-231-360-0567.

*This is extremely important as artwork is shipped directly from artists and must be returned to their location not the gallery offices unless instructed. Clients who do not contact us for returns may end up shipping to the wrong address!

2.) We will direct you to which address to make your return.

3.) Please ship the artwork in the original packing materials as received. *If the original package's condition is not suitable for a safe return, please repackage the item properly.

4.) We ask that you insure the work of art to its full value and to have a "Signature Confirmation" for the package to be received. (The signature is your proof that the artist received the package.) If lost or damaged "without" insurance we can not refund your purchase or provide store credit. Therefore you may be held responsible for artwork damaged in "return" transit.

5.) When shipping a return, the client is responsible for the return shipping costs.

6.) Once the product is received the artist will inspect the work for damages, approve the return and we will refund your payment with the appropriate funds as soon as possible.


ARTWORK EXCHANGES
To make an artwork exchange, please contact us and we will be happy to personally assist you. All artwork must be returned (as directed above) & received prior to shipping out new works for an exchange. New shipping costs must be credited with the return or purchased prior to posting the new order. If there is a rush to recieving the new product, please purchase the new item and then once we have recieved the returning item a refund will be provided. Please note: We do not charge re-stocking fees on exchanges.


ART DAMAGED WHILE IN TRANSIT?
If your artwork comes damaged when shipped, contact us immediately. Please do not throw away any of the original packing materials. Depending on which shipper used, the package will need to be inspected before filing a claim. ~ All packages are shipped insured, and we will do our best to correct the situation as quickly as possible.


REFUND POLICY
We want you to be fully satisfied with all art that is ordered!

All pre-made art Products from American Artists which cannot be copied are given 14-days to return from receiving the product. International orders are nonreturnable, damaged products are the exception.

Do to the time and work involved, all Custom Orders are nonrefundable or returnable, if damaged, again is the exception. Receiving an artist proposal provides our clients with an idea of what will be created for them as well as a concrete price. Clients are given material choices and even sketches to approve prior to finalizing the custom order.

All of our artist are professional and highly reviewed prior to displaying their creations on our site. They provide custom products in the same manner and quality as their pre-made works of art.

All reimbursements will be made in the similar method as purchased.

Items that are refunded unfortunately will be subjected to a 5% re-stocking fee due to processing charges, exchanging fine art is the exception. Store credit can also be given for refunds and has no time limit to use, please request store credit when returning.

If clients do not contact us prior to making a return and the work was shipped to the wrong address, a return shipping charge will be deducted from the refund's balance. The extra shipping is so that the artwork will be properly returned to the correct address and owner. Again, to avoid this please contact the gallery before mailing the artwork for a return.