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REFUND
POLICY
We
want you to be fully satisfied with all art that is ordered!
All pre-made art Products from American Artists which cannot be copied
are given 14-days to return from receiving the product. International
orders are nonreturnable, damaged products are the exception.
Do to the time and work involved, all Custom Orders are nonrefundable
or returnable, if damaged, again is the exception. Receiving an artist
proposal provides our clients with an idea of what will be created for
them as well as a concrete price. Clients are given material choices
and even sketches to approve prior to finalizing the custom order.
All of our artist are professional and highly reviewed prior to displaying
their creations on our site. They provide custom products in the same
manner and quality as their pre-made works of art.
All reimbursements will be made in the similar method as purchased.
Items that are refunded unfortunately will be subjected to a 5% re-stocking
fee due to processing charges, exchanging fine art is the exception.
Store credit can also be given for refunds and has no time limit to
use, please request store credit when returning.
If clients do not contact us prior to making a return and the work was
shipped to the wrong address, a return shipping charge will be deducted
from the refund's balance. The extra shipping is so that the artwork
will be properly returned to the correct address and owner. Again, to
avoid this please contact the gallery before mailing the artwork for
a return.
Please review ...........
"How to Make a Return" - next >
Quality
of Service & Fine Art Policy...
We
are here to assist you in finding and creating the perfect work of art
for your home, office or gift. We stand behind every product creation
and artist as each have been carefully
reviewed for the highest quality. Each item within our Gallery
has been personally selected to be listed.
For commissioning works - a Customer Service agent will be assigned
to your project until completed. Your requested will be reviewed with
you, material options suggested and possible sketches enclosed prior
to finalizing the order. Once the artwork has been created and completed,
the gallery will review the fine art with the artist prior to shipping.
The review is our quality and performance insurance of what was wanted
for the commission. Artists are required to work within the guildlines
set from client approved proposals and within the agreed upon deadline
for completion. All artists working with the gallery are hand selected
professionals and provide the highest quality of work for their craft.
When customizing a work of art we find the best possible artist to create
the requested project. With our large network of artists who work on
and off line with the gallery it removes the burden to find a qualified
and reliable artist for the task at hand. Given the situation or product,
multiple quotes and options can be given for your personal selection.
Our service provides an organized, fast and secure transaction that
puts both the artist and client at ease.
If for any reason you are displeased with a custom order, or any order,
please contact the gallery as soon as you receive the creation. We will
review the confirmed proposal or what was expected to be received along
with your complaint and assist you anyway possible to correct the situation.
Again, we work within the guidelines pre-determined so that customer
satisfaction is always at it's best.
To keep the highest level of craftsmanship and professionalism, more
artists are denied our representation than those who are listed. Artists
who do not provide the quality of artwork that is displayed within our
gallery are removed from the site and no longer used or referred to
for custom orders.
Please feel free to contact us anytime, we look forward to working with
you.
Custom
Made Art .com Inc.
877 Edith Street
Oxford, Michigan 48371
artists ( at ) custommadeart.com
231 - 360 - 0567 - Mon-Sat: 10am to 4pm EST
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